Nimbu data export and switching register
Last updated: 27 July 2026 • Version 1.4
This document is a courtesy translation. Only the Dutch version is legally binding; in case of any discrepancy, the Dutch text prevails.
This page describes the available procedures, categories, formats and known limitations for switching away from Nimbu. It constitutes the online register referred to in Articles 26 and 30 of Regulation (EU) 2023/2854 (Data Act). The contractual rights are set out in article 10.2 of the Nimbu Hosting and License Agreement.
Requesting a switch or deletion
The Account Owner or a demonstrably authorised person sends the request to help@zenjoy.be and states:
・ the Nimbu account and the websites or web applications concerned;
・ whether the Customer is switching to another provider, to its own infrastructure, or is requesting deletion only;
・ the desired export method and, in the case of direct transfer, the secure technical details of the destination; and
・ the authorised technical contact person.
Zenjoy confirms the request, verifies the authorisation and coordinates the practical timing. The notice period before the start amounts to a maximum of thirty days. The standard transition period thereafter amounts to a maximum of thirty calendar days, subject to the reasoned technical exception and the extension right under the Agreement.
Cooperation and completion
The Customer cooperates in good faith and in a timely manner with the switching, designates an authorised technical contact person, provides complete and correct destination and security information, ensures a securely reachable destination and carries out the necessary tests and validations. Delay that is mainly attributable to missing or late cooperation by the Customer extends the relevant periods proportionately.
The switching process is deemed successfully completed as soon as Zenjoy has securely made the agreed export files available or has carried out the agreed transfer and the Customer can reasonably retrieve the exportable data and digital assets. The Customer reports concrete, reproducible and material incompletenesses or defects within ten working days. Completion does not require functional equivalence with Nimbu and does not require a successful import or implementation at the destination. The contractual arrangement is set out in article 10.2 of the Nimbu Hosting and License Agreement.
Exportable categories
To the extent present and covered by the Customer’s usage rights:
| Category | Examples | Available method or format |
|---|---|---|
| Content and database records | pages, blogs, content models, forms, products, categories, customers, members, orders and associated metadata | CSV/Excel for supported overviews; REST API; full JSON dump on request; direct transfer to MongoDB or PostgreSQL on request |
| Files and media | images, documents, downloads and uploads | Download in original formats, where appropriate bundled in an archive |
| Theme-assets | templates, stylesheets, scripts and other theme files supplied by or for the Customer | Download in available original formats or repository/archive structure |
| Configuration | content models, fields, settings, access rules, roles and permissions | API and/or structured JSON export; some secret values are not exported in readable form |
| Customer-specific code | Cloud Code, scripts and configuration over which the Customer holds independent usage rights | Available source or export files |
| Audit and usage data | historical actions and account metadata available to the Customer | Existing interface export, API or structured export to the extent available within the Plan |
Exclusions and technical limitations
Not exportable are Nimbu source code, generic software, internal operational telemetry, internal security information, secrets in readable form, generic models and know-how, and data or assets of Zenjoy or third parties protected by intellectual property rights or trade secrets. These exclusions are not used to prevent or delay the transfer of customer data.
A JSON or database export describes the available data structure of Nimbu. A receiving platform may use different schemas, functions and validation rules. Zenjoy therefore does not guarantee that Nimbu-specific functionality will be reproduced without adaptation in another SaaS service. Optional conversion or implementation at the destination may be agreed separately.
Technical documentation
For every export method, Zenjoy documents per API or export version at least: the available JSON schemas or equivalent field descriptions, the data types and relationships, identifiers and referential relationships, the character encoding (UTF-8), date, time zone and number formats, known limits and non-exportable technical fields, maximum file sizes and the splitting of large exports, the supported authentication and transfer methods and the change and versioning policy. This technical documentation is kept up to date together with this register and is directly accessible online to the Customer via the technical export documentation on nimbu.io linked from this page. For questions about the documentation, help@zenjoy.be remains available.
Security and continuity
During the transition, the agreed services remain active and Zenjoy maintains an appropriate level of security. Direct database transfer takes place only to a destination designated by the Customer and securely reachable. Access credentials are shared via a separate secured channel.
Zenjoy may refuse an insecure, incompatible or insufficiently documented destination and in that case offers another available export method. Zenjoy is not responsible for the import, mapping, processing, security or functional operation at the destination.
Infrastructure, jurisdiction and government access
This information is provided in accordance with Article 28 of Regulation (EU) 2023/2854 (Data Act).
The core infrastructure for the Nimbu services is located within the European Economic Area. Production hosting, databases, primary backups and log processing at OVHcloud are subject to French jurisdiction. Encrypted offsite backups at Hetzner are subject to German jurisdiction. Transactional e-mail at Scaleway is subject to French jurisdiction. BunnyWay d.o.o. is established in Slovenia, but the CDN service processes publicly retrievable website content and technical request data via worldwide edge locations that may also be subject to local jurisdictions. The origin data and core storage remain within the EEA.
Zenjoy takes technical, organisational and contractual measures to prevent international governmental access to or transfer of non-personal data held in the Union where such access or transfer would conflict with Union law or the law of a Member State. These measures include selection and contractual binding of suppliers, documentation of storage locations, encryption in transit and at rest, key management by Zenjoy where stated in Annex B to the DPA, restricted administrative access, logging and data minimisation. Every request from an authority of a third country is legally assessed, contested where grounds exist to do so, and limited to what is strictly legally required. The Customer concerned is informed, unless this is legally prohibited. Decisions or requests from third countries are recognised or executed only in accordance with Article 32(2) and (3) of the Data Act. For personal data, Chapter V GDPR and article 10 of the DPA continue to apply.
Costs and deletion
The standard export, data egress and reasonable switching assistance are free of charge. Optional development, conversion, import or other professional migration services outside the standard process are carried out only after a separate quotation.
The ordinary subscription and service fees remain due pro rata during the notice period, the transition period and any extension thereof requested by the Customer. These are standard fees for the continued provision of services and not switching charges within the meaning of the Data Act.
After the transition period, the data remains available for retrieval for at least thirty calendar days. After that retrieval period, Zenjoy deletes the exportable customer data and transferable digital assets from the active systems. For residual copies in already existing backups, an agreed alternative maximum deletion period applies in accordance with Article 25(2)(h) of the Data Act. The residual copies disappear upon the expiry of their documented backup cycle and no later than twelve months after the end of the retrieval period. Until then they remain encrypted, logically isolated and outside operational use. Upon restoration, earlier deletions are re-applied before the environment is used operationally or is backed up again. A statutory retention obligation remains reserved.